1 reviews | Active since Mar 2009
Standard Bank are *********** *******
This entire organization is inept, take your money, credit cards, debt, anything you have with Standard Bank to another bank entirely.
We've been waiting almost 2 years for my father-in-law's late estate to be sorted out with Standard Bank. Other than the poor overall service from Standard Bank's late estates division, Standard Bank then goes and blatantly *****s money from the account. My father-in-law had an outstanding amount on his credit card for which he paid insurance on with a death benefit and instead of honoring the insurance, Standard Bank goes and *****s the money owing from the late estate funds.
Even after pointing out the insurance and them admitting it. The estate has still not been refunded the ****** amount. 7 Months has passed since we notified them of their own incompetency and the estate still hasn't been credit the amount that was ******.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for your time in an attempt to escalate the matter.
I would like to provide feedback on this.
Standard Trust has now wriggled their way of of the complaint on a technicality that my wife is the heir and not me.
My wife was phoned, told to log her own complaints and then a follow up email was sent where the person **** and said, and I quote: "We do hereby confirm that is your husband as per our conversation and that he was not lodging a complain by just following up."
This is absolutely ridiculous behavior and constitutes as bullying.
I will ensure this is seen by the general public as far and wide as I can.
Standard Bank or Standard Trust has until COB today to call me and explain this behavior. I have said before, I am not interested in an apology. I also don't want an update. I want action. My wife can be updated as far as any action is concerned.
But an attempt to silence this complaint and bullying her into not including me is the last straw.
You have my details. Please attempt to get someone to reach me.
Thank you for your time in an attempt to escalate the matter.
I would like to provide feedback on this.
Standard Trust has now wriggled their way of of the complaint on a technicality that my wife is the heir and not me.
My wife was phoned, told to log her own complaints and then a follow up email was sent where the person **** and said, and I quote: "We do hereby confirm that is your husband as per our conversation and that he was not lodging a complain by just following up."
This is absolutely ridiculous behavior and constitutes as bullying.
I will ensure this is seen by the general public as far and wide as I can.
Standard Bank or Standard Trust has until COB today to call me and explain this behavior. I have said before, I am not interested in an apology. I also don't want an update. I want action. My wife can be updated as far as any action is concerned.
But an attempt to silence this complaint and bullying her into not including me is the last straw.
You have my details. Please attempt to get someone to reach me.
Thank you for reaching out to us. We will get one of our consultants to contact you and assist further.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for reaching out to us. We will get one of our consultants to contact you and assist further.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team***