Standard Bank are *********** *********

I have been struggling with standard Bank since last year when we got a home loan from them.

They had said that should I start banking with them they will consolidate my other account with better rates. This process took approximately 6 months to do and I was charged over R4000 for consolidating my other account. I then had to phone them and get information and follow up because they did nothing and I was charged the exact same interest rate!! I had to fight to get the money back that was taken for doing the consolidation which took another month. I still have fascious charges on my account which I keep emailing and phoning and asking to stop which never do! We app**** for the bond to sort out the roof which we again had to fight and phone and email because standard Bank did nothing and after a month and a half of mr phoning and following up finally something happened but then we were charged again for unknown costs!

Standard Bank then decided they would all of a sudden increase our structural insurance for the house when no changes have been made structurally by R400! I then phoned and emailed and still after 2 weeks nothing! No contact no solution! I have been shouted at the the personal banker because it's my fault that she hasn't followed up and I keep emailing and phoning. The banker has now even started ignoring my emails and we are still being overcharged for insurance!

Standard Bank are *****s and do not know customer service! I am still trying to get answers! I am sick and tired of standard Bank and their lack of ethics and customer service and them *****ing our money!