BW
Bianca W

1 reviews | Active since Nov 2017

24 Aug 2018, 09:23

Standard Bank are helping ******** and Coining in on it!!!!!!!

I would like to report ********!

Standard bank allows a debit order of R99 to go off your account every month and they tell you that they cannot do anything about it!!!!!! They are helping the ********!!!!

When you phone Standard Bank to cancel or to reverse the unauthorised amount they tell you this: 1 - They can only block the debit order for 6 months for a fee of R55 a month 2 - They cannot give you the details of the company commit this crime. 3 - They suggest you change your account number to avoid this from happening and you are left with the inconvenience to change all you actual authorised debit orders.

This has happened to millions of people and customers of Standard Bank. So I leave you with this thought: 1 - Who is actually coining in on this ****? 1 million people X R55 a month 2 - Your money is not safe at Standard Bank because they are helping the ******** ***** your money. 3 - When will this *******ion end!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply24 Aug 2018, 10:41
Official

Dear Bianca Wiesner

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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BW
Bianca W's update24 Aug 2018, 11:03
Reviewer Update
Thank you for you prompt reply. Just one question.... This problem started in 2011, Are you saying that urgently takes years to resolve?? How much money has been taken without customers knowing and committing a crime that you as an organisation turn a blind eye for?