1 reviews | Active since Mar 2013
Standard Bank are ****** in Suites
On Wednesday 30 March I contacted Standard Banks call center regarding the fact that my statement indicated that I was exceeding my allotted overdraft limit. I was informed that a payment (made at 18H45) was processed prior to my salary (paid at 08H00). This allowed the bank to charge me for exceeding my limit. Further along the statement i had exceeded the limit by R2500 and this just did not make sense! I was given the contact details of the credit department and was unable to get in touch with them. Today (31 March) I contacted the credit department but when i logged into internet banking Standard Bank had changed my statement and I had not exceeded my limit, yet there is still interest being charged on my statement for me exceeding my overdraft limit. This is not the first time that this bank has charged me for exceeding my limit even though I have never exceeded my limit - last month i walked into a branch and inquired as to why I was being charged multiple times for interest and why i was being charged for exceeding my limit.<br> <br> Standard Bank is not a trustworthy bank and it is time I stopped banking with them, I would advise everyone to carefully inspect their statements!!!
Thank you for your posting and allowing us an opportunity to investigate your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
