Standard Bank are a bunch of ******* *****ing from children

My husband opened an account for my son when he was younger. He did not receive any notification when my son got older that they needed to change the account. He did not receive any notifications that the account was being debited every month for fees or anything else. I took my son to the clearwater branch to reactivate the account as he needed it to get the government R350 subsidy as he is not working. I left him in the bank with my older son and when I returned, I was told that they had paid almost R500 for the negative balance that was in the account. I would like to add that I have been an account holder with them for more than 30 years and they are the most pathetic bank in SA. I would like the amount that my son paid refunded to him as there were no notifications sent and when referred to the manager, they just sent the query to the westgate branch and they have declined to refund the money. This is thievery at its best as are *****ing from a person that is not employed and relying on the government subsidy.