WL
Wandile L

1 reviews | Active since Jun 2019

29 Jan 2023, 09:41

Standard Bank are a bunch of ********

Worst bank ever. Always taking money from your account as honoring fee. today is the 29th my statement shows a deduction on r100 for this honoring fee dated the 30th Jan. Are bank fees paid in advance, even worse, I did not utilize my card, what is the honoring fee for? Ridiculous bank, a bunch of ********. When you query it, you are told that they don't reverse bank fees and their system is never wrong

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Replies (6)
Standard Bank
Standard Bank's reply29 Jan 2023, 10:00
Official
Good day  Wandile

We appreciate you bringing this matter to our attention.

Kindly send us your ID number so we can assist further.

We will be in touch with further feedback.

Thank you

Standard Bank Help Centre

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WL
Wandile L's update29 Jan 2023, 10:04
Reviewer Update
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Standard Bank
Standard Bank's reply29 Jan 2023, 10:11
Official
Good day Wandile

Thank you for posting. 

We looking into your matter and feedback will be provided shortly.

Kind Regards

Standard Bank Help Centre  *** 
Standard Bank
Standard Bank's reply29 Jan 2023, 11:53
Official
Good day Wandile

Thank you for taking my call.

As per our discussion request has been logged for reversal of fee as once off goodwill.

The Reversal of Fees Debited Service request has been logged successfully. The reference number is *** , expect feedback on 2023-02-01.

Kind Regards

Standard Bank Help Centre  *** 
WL
Wandile L's update29 Jan 2023, 17:06
Reviewer Update
Good Day Standard Bank

The audacity !!! So I am supposed to be grateful and happy that you are returning funds back to my account that you were not supposed to take to begin with, then you have the nerve to say you are doing it out of goodwill????? and it will take 48 hrs to process.
As discussed over the phone, I am closing my accounts with you. Thank you for nothing.
Standard Bank
Standard Bank's reply29 Jan 2023, 17:41
Official
Good day Wandile

We are sorry that you feel that way and would not want you to leave. Email has been sent to email address.

As discussed the department dealing with request is closed on weekends and they will attend to matter by tomorrow.

Kind Regards

Standard Bank Help Centre  

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