Standard Bank approves holiday payments but still let's the debit orders run!

Good Day. I would like to log a complaint. I have app**** for a holiday payment on my advance account with standard Bank. This was approved on the 18th April 2020 and my debit order is set to go off on the 25th of each month. The holiday payment was approved more than 5 days before the debit order was set to go off. So the right thing for the bank to do was to ensure that the debit order would be stopped from being debited on the 25th. On the 24th April the debit order was deducted by standard Bank for my advance account. Now I'm sitting with no money in my account and have been calling in to ask them to reverse my debit order. I have emailed the consultants who initially assisted me but to date I havent received any response or assistance. I have sent my complaint to CRC and still no acknowledgement.

We as customers wouldn't apply for the assistance from the bank unless we really needed the help. We need to buy food and other essentials and I am banking on this money to assist me. How long must I wait for my debit order to be reversed? I want someone to call me today to resolve this or I will keep escalating it