STANDARD BANK APPROVES *****

In December I made a payment to a merchant in London, this merchant is a cryptocurrency trading platform and receives payment via mastercard. The payment went through, with me giving the authorisation (OTP) and it reflected on my account with the merchant.

Then a day after, the same amount was AGAIN paid to the merchant from my credit account WITHOUT MY KNOWLEDGE!! let alone my authorisation!!! This caused my credit facility to now be twice the amount of the limit it's set on, to be overdue....the limit is the limit, how can std bank casually just decide that no, deducting twice the limit amount is now possible...also without my knowledge or authorisation.

The merchant in London never received the second payment either, their records clearly show the first transaction which I authorised and no other monies that moved into my account from my bank.

So std bank has **********ly made a payment from my credit account, to what they claim is the merchant, which it was not, as all proof of payments clearly show no monies received on the merchants side. No OTP, email or SMS of any kind was ever sent to me when the second transaction occured, yet it went through without my authorisation. To top it all off, std bank now has the arrogance to tell me that I owe them twice my limit that is set on my credit account....they literally doubled my limit without my authorisation, deducted money that went so somebody who obviously has access to it all within std bank, and has the audacity to freeze my account and state that I owe them money.

After speaking to a consultant over the phone, they said they'll sort it out....NOPE. Here I am, just discovered that std bank has now decided to deduct 8126 Rand from my debit account to 'recover debt'.

Nice std bank, what a way to do business, *******ly and **********. I will now move over to a different bank and std bank WILL NEVER EVER SEE A ******* CENT FROM ME