Standard Bank Approved an Unauthorized/********** Transaction

I have been trying to resolve an unauthorized, ********** withdrawal of funds from my credit card for about 5 months now.

I have been a loyal customer of Standard Bank for over 25 years and for this reason I would expect them to protect my interests.

The Merchant had copied and pasted my signature from other documents to prove a forged transaction. Even a layman would easily see the identically copied signatures. Standard Bank had verbally stated that they do not have a forensic department that verifies signatures or **********ly signed documents. It is the Bank’s job to authenticate such transactions from the Merchant to the Customer – the same as it is to check the authenticity of a cheque, etc.

I raised this ******* transaction with Standard Bank in several complaint departments, including your Complaint Resolution Centre, with no amendment of the situation. Standard Bank has been sending me from pillar to post, and in my opinion, are not acknowledging the cover up. It looks, to me, like they have a biased relationship with the Merchant as this Merchant won a Standard Bank award in 2017.

If the Merchant has the audacity to shamelessly send such obvious ***** to a professional in Standard Bank, then I would have expected that Standard Bank would be able to imagine what kind of treatment a customer/layperson got from them.

My case was treated with such negligence that Standard Bank even wanted to brush me off by suggesting that I should complain to the Ombudsman. I have lost an amount of almost R7000.00 – this does not include the interest, my time and resources that I've lost during this period of trying to resolve the matter.