Standard bank application ***** department

<p>I have just been a victim of identity theft where someone opened a bluebell credit using my details. I reported this and brought all necessary documents that were requested of me. Whenever I try to check up on how my case is doing the ***** department takes almost 16 - 21 minutes to answer the phone. What is funny is that the application ***** people ask if you have their number when calling...but then when you call them directly they take a while to pick up only to tell you that they only deal with branch members and not clients directly. SB please sort this out.</p>