Standard Bank Application

Hi I have a problem with Standard Bank, last month I did three transactions using the application and all those transactions went through twice. I went to the Standard Bank branch in mall at carnival and explained the issue, the lady at enquirers said to me \you again reversing money what is wrong the people today". When to the branch manager and explained again to her and she asked a consultant to help me and they found the problem with the Standard Bank application. The turn around time was the 10th November and no one call to update me of what is happening. On the 13th on November another consultant called me and advised that the issue has been resolved the money should be reflecting in my account today or Monday and today there is no money in my account. My family has to suffer because of the unmaintained application that they provide. People should know what Standard Bank is doing to other people."""