Standard bank appalling service throughout bond substitution and deceased estate

Item: Standard Bank
Rating: 1
Author: Junaid I

Deceased estate and bond substitution. Appalling service on numerous occasions throughout the process and still ongoing. No response to emails from staff and managers. Definitely seems to be part of the culture.

You currently have my business by default but have pushed me to pursue other banking services.

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Replies (1)

Standard Bank's replyOfficial

19 Jan 2021, 02:27

Hello Junaid Isaacs

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply19 Jan 2021, 02:27

Official