Standard bank appalling service

I settled my accounts more than a month ago. I still haven't received paid up letters. My accounts still reflect as active. My name is still listed on credit beareaus. There's utter arrogance when you call to enquire about when the accounts will be sorted. I have dealt with Nedbank and MFC, my paid up letters were received and accounts closed so efficiently. I am disgusted with service from Standard bank, I am going to move my banking account soon.