1 reviews | Active since Sept 2011
Standard Bank appalling service
Good day
In August 2021 I was contacted by a Standard Bank telephone operator who managed to sell a prestige cheque account to me as part of an upgrade. I was informed that my new card will arrive within 5-7 working days at the branch of my choice, and will by informed via sms of its arrival. Weeks has gone by and my account was converted to a prestige account, but I have not received the card as yet.
On Friday, 17 September 2021, I decided to contact Standard Bank customer service to determine whether there was an issue with the delivery of my card. The consultant advised that she could see that the account was upgraded, but a request for the new card was not done at the time the package was sold to me. I was then advised that an urgent card delivery was going to be made and that my new card will be delivered to my selected branch within three working days. I requested a written apology which, to date, have not received. Later the day I went to the petrol station to refuel my car, use my existing cheque card and the transaction failed. The petrol attendant attempted three different card machines with no success. Eventually I was left with no choice but to use my credit card and had to enter the store to do so.
I contacted the Standard Bank customer service centre again to explain the situation and was then advised that a block was placed on withdrawals, but should not affect any electronic transactions. I further requested to speak to a team leader which advised a few options. The entire weekend I had to make purchases on my credit card, transfer money from my cheque account to my credit account, which is a huge in convenience.
The Team Leader, Devrille, contacted me to advised that I will received a detailed letter of apology explaining all the errors which occurred from the date if the first call up to now. I have not received the letter of apology as I check emails regularly, nor did I received any form of telephone communication from a manager.
The service I received from Standard Bank makes me question the institutions integrity and respect to their loyal clients.
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Thank you for you reply.
However, this is a generic reply which seems to be system generated and not client focus.
This is an unacceptable response and I require expedited, more personalized, feedback.
Kind regards
Gonwayne
Thank you for you reply.
However, this is a generic reply which seems to be system generated and not client focus.
This is an unacceptable response and I require expedited, more personalized, feedback.
Kind regards
Gonwayne
I am grateful to have received my upgraded card.
However, Standard Bank has not sent me a letter of apology as per the discussion I had with one of the supervisors.
Standard Bank is showing a lack of integrity and failure to follow through on a promise made by a staff member.
I expect to receive the letter of apology in writing soonest.
Kind regards
I am grateful to have received my upgraded card.
However, Standard Bank has not sent me a letter of apology as per the discussion I had with one of the supervisors.
Standard Bank is showing a lack of integrity and failure to follow through on a promise made by a staff member.
I expect to receive the letter of apology in writing soonest.
Kind regards