Standard Bank Appalling service and lack of interest in customers needs

I had a credit card with standard bank which I have recently settled and closed on the 24th March 2021.

Firstly when settling your credit card you have to contact the call Center which then give you a settlement amount, which by the way is more than you owe. I settled the amount on the day and closed the account.

However on the 4 April 2021 my current account debit order went off for my credit card payment even though the account is settled and closed.

I contacted the call Center which they make you hold on and wait because there systems are slow. Finally when the advisor had acknowledged the debit order she says it’s because I did not cancel the debit order. It was made out like it’s my fault no apologies or responsibility of standard bank to cancel the debit orders that they control. She then says she has logged for a return of the debit order which will take 7 working days. So they incorrectly take your money and then make you wait for it. In the mean time my current account now sits in an overdrawn state due to this debit order, and I am now getting calls and saying it’s going to effect my credit rating. Standard bank do nothing to assist their clients. During covid most financial institution were offering relief however this did not happen with Standard bank. When you contact standard bank via email no one ever returns your mail. Their banking fees are ridiculous. The service is appalling. I cannot wait to move to another bank. I have had enough now of standard banks lack of service and interest in their customers needs.