Standard Bank - appalling service

Item: Standard Bank
Rating: 1
Author: Helena I

Standard Bank - the service at your Hatfield branch is absolutely appalling! All I needed to do was get a replacement debit card. 45 minutes in the queue and still no card. No attempt even to resolve the situation. Maybe time to consider moving all accounts to a bank that knows what they are doing.

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Replies (1)

Standard Bank's replyOfficial

03 Aug 2024, 13:13

Good day Helena

Thank you for contacting us for assistance.

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

We will do our best to resolve this issue as soon as possible and find a solution that works for you.

Our team will contact you to assist you.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply03 Aug 2024, 13:13

Official