WN
Wandile N

1 reviews | Active since Apr 2015

24 Nov 2022, 11:05

Standard Bank Appalling Service.

Appalling service experience with Standard Bank ***** department. Arrogance, no enthusiasm to help. Providing incorrect information. Deciding to block my card without informing me, such an inconvenience still can't use the card. When I called the CallCenter, putting on hold for up to an hour. Call gets disconnected and when someone returns the call i answer they act as if they can't hear, and they terminate the call and have dessence to send a survey to rate the level of service and nothing gets done about it. Standard bank South Africa service is shocking.

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Replies (1)
Standard Bank
Standard Bank's reply24 Nov 2022, 11:12
Official
Hi Wandile

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***