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Andile M

1 reviews | Active since Aug 2018

03 Aug 2018, 18:17

Standard bank appalling service

Good day Hello Peter,

I would like to complain about standard bank ridiculous service. A service number ********** 479 logged on the 23/07/2018 till today the 3/08/2018 still not done. I keep calling them waisting my airtime and being promised to be called back with regards to my query. The last agent I called promised that Standard bank Mall of Africa will call me before COB today the 3/08/2018. If my money is not in my account come Monday 6/08/2018. I will escalate this to the highest management at standard bank appalling service I’m receiving.

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Replies (2)
Standard Bank
Standard Bank's reply06 Aug 2018, 03:26
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Aug 2018, 14:06
Official


Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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