Standard Bank - Appalling customer services

Blue Route Branch 22 Nov 2021 Monday lunchtime. Long queue at collections counter. 2 tellers. 1pm arrives one of the tellers picks up her handbag and leaves. I complain to the branch manager and am told that the staff stagger their lunch breaks. What about all the people in the queue spending their lunch break in the queue? What if ALL the customers got up and left - what would the staff have to do then? Customer services is a thing of the past - they set up their timetable according to the staff - ****** the customer. Well I've got news for you: you wouldn't be in business without the customer. I will never go to Blue Route branch again