1 reviews | Active since Apr 2013
Standard Bank Appalling Customer Care
Today is Friday, 12 January 2024...on Monday, 8 January, while trying to transact on my banking app, my transactions were being blocked with an error message "Invalid card. HOT CARD". I lodged this with the bank via the correct channel on email as advised. I received a response that evening telling me to call some other number and get assistance. I rep**** to tell them I am on the road and because of this problem I am unable to purchase airtime on the app to make this phone call. I have since made the hone call... Had been on hold for 30 minutes with no assistance, and to now, I have not received a call back. My issue still hasn't been solved, instead I keep receiving one response a night from Aysha Wadiwala asking for my ID number and card number. Am I ever gonna be helped here or should I do the sane thing and ditch this bank. Not the first time experience this f you attitude from them either. Pathetic really.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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"Hi again Aysha or whoever is manning this mailbox if it works even..
As you can see from the email thread, you guys have constantly ignored my plea for assistance. It's been 3 days since my last email to you, and still nothing. Not even an acknowledgement of receipt.
I cannot transact at all, and it's been a week since I have brought this matter to your attention. Your lack of care and professionalism is astonishing
Regards, Your now former client.
P. S. Can I at least be able to move my money out and into my new bank account?"
"Hi again Aysha or whoever is manning this mailbox if it works even..
As you can see from the email thread, you guys have constantly ignored my plea for assistance. It's been 3 days since my last email to you, and still nothing. Not even an acknowledgement of receipt.
I cannot transact at all, and it's been a week since I have brought this matter to your attention. Your lack of care and professionalism is astonishing
Regards, Your now former client.
P. S. Can I at least be able to move my money out and into my new bank account?"