Standard Bank Appalling

<p>I bought 2x 1GB data for R160 each 2 weeks ago using internet banking app which i did not receive. I called the bank to enquire and they were able to return one of the R160s. They said the second R160 has already been banked by my service provider( MTN) so I would need to get a statement as proof of purchase to claim from the service provider.</p> <p>Today I went to get the statement and both transections were not reflecting on my statement. I spoke to the call center agent to get assistance and she told me she could not help me as her system was not reflecting those transections which i did not understand because the first time i called both transections were reflecting.</p> <p>I do not understand why the statement does not reflect those transactions when it is very clear that the money has been taken from my account.</p>