Standard Bank app was not working. Could not cancel instant money vouchers. No response on my ***** case 019287 from Standard Bank.

Their Standard Bank app was faulty. I haven't yet received a call from Standard Bank regarding my case. My main issue is that when I paid using instant money on my app I typed an incorrect digit. My phone auto filled the otp and when I realized the incorrect digit nothing ever came up on my Instant money app for me to cancel that payment. I kept checking my instant money vouchers but nothing was showing. The app just said refresh and try again later which I kept doing. The man I was supposed to pay said he didn't receive any money. I believed him because nothing was showing on my app to show that it went through or that he received it. I did another instant money for the amount I needed to give him. Again nothing showed up on my app. I kept refreshing and checking but no vouchers ever showed up as having gone through. Please see the screenshots from my app showing that no instant money vouchers went through or came up. Then I could not contact the man. If your app had been working correctly I would not have had any money ****** from me and I would have had my fence installed.

I need someone from standard bank to contact me.