LR
Lavine R
1 reviews | Active since Nov 2014
21 Jun 2023, 04:34
Standard Bank App useless at midnight
Every single day after midnight Standard bank app doesn't allow you to do any payments. I have tried several times, and still not. It is sad to say this is the bank that gives you ice in winter. App is ***! This bank leaves me stranded middle of night with no means of doing any payments or transfers. To that note also the app looks very boring compared to competitors. During busy periods standard bank is delayed with notifications and credit card is always unavailable on app. Time to move on after 8 years.
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Replies (2)
Standard Bank's replyOfficial
21 Jun 2023, 07:10Dear Lavine
Thank you for alerting us of your concerns. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us of your concerns. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Jun 2023, 07:10
Official
Dear Lavine
Thank you for alerting us of your concerns. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us of your concerns. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
22 Jun 2023, 12:40Dear Lavine
Kindly note the below
Immediate Payments can only be made between 06:00am to 17:00pm and up to value of R200 000 (R10 000 on the Beta App).
Due to ***** monitoring, we will delay the payment for new beneficiaries, once-off beneficiaries or where the beneficiary banking details have been amended, for 2 hours to give the clients the ability to react to a My Updates message, should a transaction be **********.
All additional payments can be made and will be cleared within the time range specified. We believe that this information will help to clarify transactions done around midnight.
If you require any additional support, please do not hesitate to contact us.
Kindest regards, Standard Bank Hello Peter Team ***
Kindly note the below
Immediate Payments can only be made between 06:00am to 17:00pm and up to value of R200 000 (R10 000 on the Beta App).
Due to ***** monitoring, we will delay the payment for new beneficiaries, once-off beneficiaries or where the beneficiary banking details have been amended, for 2 hours to give the clients the ability to react to a My Updates message, should a transaction be **********.
All additional payments can be made and will be cleared within the time range specified. We believe that this information will help to clarify transactions done around midnight.
If you require any additional support, please do not hesitate to contact us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply22 Jun 2023, 12:40
Official
Dear Lavine
Kindly note the below
Immediate Payments can only be made between 06:00am to 17:00pm and up to value of R200 000 (R10 000 on the Beta App).
Due to ***** monitoring, we will delay the payment for new beneficiaries, once-off beneficiaries or where the beneficiary banking details have been amended, for 2 hours to give the clients the ability to react to a My Updates message, should a transaction be **********.
All additional payments can be made and will be cleared within the time range specified. We believe that this information will help to clarify transactions done around midnight.
If you require any additional support, please do not hesitate to contact us.
Kindest regards, Standard Bank Hello Peter Team ***
Kindly note the below
Immediate Payments can only be made between 06:00am to 17:00pm and up to value of R200 000 (R10 000 on the Beta App).
Due to ***** monitoring, we will delay the payment for new beneficiaries, once-off beneficiaries or where the beneficiary banking details have been amended, for 2 hours to give the clients the ability to react to a My Updates message, should a transaction be **********.
All additional payments can be made and will be cleared within the time range specified. We believe that this information will help to clarify transactions done around midnight.
If you require any additional support, please do not hesitate to contact us.
Kindest regards, Standard Bank Hello Peter Team ***