1 reviews | Active since Oct 2017
Standard bank app sucks
I like standard bank, but I'm tired of having issues with the app. It doesn't work even when there's no connectivity issues. I also stuggle when I buy airtime or electricity, it takes my money but doesn't send me the voucher. I have to keep escalating, and I seriously don't have time for that. My brother threatened to leave standard bank for this reason, and I didn't think it's that bad. But I've seen it for myself. Pull up your socks standard bank!
Dear Lesego Moeng
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Lesego Moeng
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mrs Moeng
Thank you for allowing us time to look into your matter.
At the outset please accept our sincere apology for the disappointment you incurred with our online banking application.
We did experience intermittent failures with our online banking application that resulted in some delays with our prepaids functionality.
Our IT group is working effortlessly to remedy the situation, and we can assure you everything will be back to normal in no time.
I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
|Tel: +***1 | : *** |
Good day Mrs Moeng
Thank you for allowing us time to look into your matter.
At the outset please accept our sincere apology for the disappointment you incurred with our online banking application.
We did experience intermittent failures with our online banking application that resulted in some delays with our prepaids functionality.
Our IT group is working effortlessly to remedy the situation, and we can assure you everything will be back to normal in no time.
I would like to thank you for bringing this to our attention. This will help us to improve our operations and services.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
|Tel: +***1 | : *** |