EE
Eugene E

1 reviews | Active since Mar 2009

17 Feb 2026, 08:57

Standard Bank App Not Working for Two Days

For two days, the Standard Bank app has been hanging and will not even show me a log in screen. This morning I spent 36 minutes on the phone with Standard Bank uninstalling and reinstalling the app multiple times, choosing the same options and following the same instructions multiple times. I still get error messages and cannot even get to the log in screen. I tried cell phone data and the network of the hotel where I am staying several times but to bi avail. Standard Bank says there is a network problem on ny side. However, while chatting to your agent, I logged into the FNB app within seconds. I told your agent this. Somehow it was still a network issue. When I explained I had to terminate the call to go to work, I was told to phone later. I am not going to spend more of my mi ey ob another 36 minute phone call that goes nowhere, especially when the FNB app works despite the network issues that are making the Standard Bank app fail. I find that very strange. I cam be contacted at 16h15 today after I have finished with my clients.

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Replies (2)
Standard Bank
Standard Bank's reply17 Feb 2026, 09:11
Official
Good day Eugene, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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EE
Eugene E's update18 Feb 2026, 17:34
Reviewer Update
I told Standard Bank to phone me at 16h15. Standard Bank failed to do so. I said the same thing today and again Standard Bank Bank failed to contact me at 16h15. I made ot clear that was not a arbitrary time but instead a time when I am able to receive a phone call owing to the nature of my job. It is now 17h30 and no one phoned me between 16h15 and now. Instead I received an e-mail to say Standard Bank is unable to reach me. Ama****ngly, I spoke to someone between about 16h10 and 16h14, at which time I told them I needed to as the bank would phone at 16h15. I wonder how that person managed to get through even though Standard Bank allegedly could not. Someone at Standard Bank is not trying. The e-mail said they case is being closed because Standard Bank needs additional information but cannot reach me. You reached my bu e-mail, so why did you not ask your questions seeing as this is an unresolved complaint and seeing as you claim to have phoned me. Again, someone is not trying very hard.