1 reviews | Active since Mar 2009
Standard Bank App Not Working for Two Days
For two days, the Standard Bank app has been hanging and will not even show me a log in screen. This morning I spent 36 minutes on the phone with Standard Bank uninstalling and reinstalling the app multiple times, choosing the same options and following the same instructions multiple times. I still get error messages and cannot even get to the log in screen. I tried cell phone data and the network of the hotel where I am staying several times but to bi avail. Standard Bank says there is a network problem on ny side. However, while chatting to your agent, I logged into the FNB app within seconds. I told your agent this. Somehow it was still a network issue. When I explained I had to terminate the call to go to work, I was told to phone later. I am not going to spend more of my mi ey ob another 36 minute phone call that goes nowhere, especially when the FNB app works despite the network issues that are making the Standard Bank app fail. I find that very strange. I cam be contacted at 16h15 today after I have finished with my clients.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
