Standard Bank App Lotto Play a ****

Item: Standard Bank
Rating: 1
Author: Kay R

I would like to make people aware to NEVER purchase a Lotto online ticket from Standard Bank. There promise is to send you an SMS of your purchased on their All but that SMS is never sent. I bought a ticket out of curiosity to see how Standard Bank deals with app Lotto purchases ,but it is very poor. I would have assumed that in this day and age their App would be able to show a history of Lotto tickets bought. Unfortunatley I have emailed them to query this matter but with no response from them. It is interesting to see that so many complaints are logged on Hellopeter, but no company responses. Be warned their Lotto app service is a ****.

Helpful (0)

Replies (3)

Kay R's updateReviewer Update

20 Jun 2020, 21:28

You will never get your purchased Lotto numbers from them when you buy it online or from the App. The SMS is never sent. Lotto **** I would like Ithuba to investigate,why Standard bank never send your purchased Lotto numbers when you buy it from their App.

Kay R's update20 Jun 2020, 21:28

Reviewer Update

Standard Bank's replyOfficial

21 Jun 2020, 04:16

Hello Kay Roberts

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply21 Jun 2020, 04:16

Official