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Niresh S
1 reviews | Active since Sept 2020
28 Sept 2020, 18:44
Standard Bank App Lotto
The Lotto & Powerball does not forward me the quick pick numbers after I have paid. This happened several times, and the Call center behaves like it's normal. Surely this is against regulation as you are not providing the numbers before the draw.
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Replies (2)
Standard Bank's replyOfficial
29 Sept 2020, 05:15Hello Niresh
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply29 Sept 2020, 05:15
Official
Hello Niresh
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
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Niresh S's updateReviewer Update
29 Sept 2020, 05:46This response means nothing. What is the resolution from Standard Bank? Surely you need to refund my money as you have not provided the service.
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Niresh S's update29 Sept 2020, 05:46
Reviewer Update
This response means nothing. What is the resolution from Standard Bank? Surely you need to refund my money as you have not provided the service.