Standard Bank App Flop

I am a foreign national and I have banked with standard bank for over 9 years. I am very furious and disappointed on their service recently I upgraded on my phone and I wanted to move the banking app to my new device. I was advised to uninstall it from my old phone which I did What followed was a night mare. I tried to do a transfer the limit was on zero. I called their call centre number where I waited forever before I got assisted.On the final stage they verified my details and told me I had to go to nearest branch.Mind you this was my airtime Ok I go to the branch queued for hours. I got assisted . When I tried the transfer I am told I need to link devise to my app profile. This I have to call the contact centre again or visit nearest branch This was on the same day.when I get there I am told I must join the queue agaiin a very long queue because the lady who was helping me in the morning Thank God there are still helpful and professional staff at that branch.This consultant noticed me from the morning and asked to assist She did her best and I am thankful to her unfortunately I was so worked up I could not get her name This is where I am going with my anger towards a big financial institution like standard bank.I was told that since I am using a passport they can not assist me with my problem.i can not reload banking app on my new phone and I can no longer use it on my old phone because I installed it.Their system not yet configured to deal with this issue for passport holders. In short I will no longer have the convenience of using the app because my crime is using a passport. What kind of useless system is this. The lady said I must use internet banking but I am not comfortable with that .Should a client not have a choice or banking preference ID or ID and use what they feel safe using? I am very disappointed and hurt by this because my banking experience would be affected without banking app When I discussed this with customers from other banks they were amazed how such a small thing can be so complicated especially for a big institution like standard bank As I write this I have no standard bank app why it still baffles me