Standard Bank App, electricity purchase

I bought pre paid electricity using my Standard Bank App as I normally do, for the convenience. I received the electricity token but I when I load it on the box, it's not loading, I get an error like this "UUUUUUU" I called standard Bank contact center, they saw the transaction I made with the token number as well but transferred me to a different service provider called "Blue label" at Blue label they don't see the purchase of electricity made on that specific day, so they said they can't help. I called my municipality but also couldn't load the electricity. I now lost my money and no one seems to have a solution or refund my money, because I ended up buying with Capitec bank app