Standard Bank App easily accessible by **********

My phone was ****** and the ********* managed to hack into my standard bank banking app and make 3 purchase of airtime in the amount of R500.00 each. I laid my complaint with standard bank and they did their investigation. they came back to me to say their findings confirm that my account was accessed by ********** but they cannot be liable. how can they not be liable whilst they confirm that the account was hacked by **********. for the ********** to be able to access my banking app that has a password shows that something is wrong with their app that they need to improve. further, in the report that they gave me, they failed to tell me who the phone numbers belong to that were paid the airtime. as part of the forensic investigation that's the least they could have done. further, they have the means to track who the number is registered to and track the whereabouts of that person but they never bothered with all that. I am really disappointed with standard bank and will be closing my accounts with them. anyone with a banking app of standard bank on your phone should know that the app is easily accessible by ********* and standard bank is quick to reject claims