Standard Bank App airtime purchase
I mistakenly selected Cell C instead of Telkom mobile when purchasing airtime on my standard bank mobile app. Called to get it it reversed, received no help on the matter. Very disappointed as it does not seem they are willing to assist. They will see that the airtime has not berm recharged on my side as it doesn't even inform you if you have entered the wrong number for the network provider. I want my money back and nobody wants to assist. It is very annoying Standard Bank needs to have other measures in place to improve customer experience. Disgusting actually!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***