PJ
Peter J
1 reviews | Active since Jun 2015
23 Sept 2021, 06:58
Standard Bank App
Standard Bank Banking app is awful. This morning I logged in to find that all of my personal accounts have disappeared from my personal Dashboard but my business accounts are still there. On the personal dashboard it just shows "link your Accounts" All the marketing information however is still there!!!! I installed this app so I can bank on the move. This app in my opinion is not worth the frustration and problems I have had with it. My wife banks with FNB and has had non of the problems with the FNB app that I have had with the Standard bank app. Seriously poor show guys, if other banks can get it right, Standard Bank should be able to being an international bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Sept 2021, 13:54Hi Peter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Sept 2021, 13:54
Official
Hi Peter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
PJ
Peter J's updateReviewer Update
05 Oct 2021, 07:54It has been nearly 2 weeks now and the app is still not working properly?? No personal accounts show.
I tried linking my card/account again - it said “this card is already linked please link another card”. Still no accounts show.
I am using it on Apple IOS.
When I first loaded the app a few months ago, it would not work, so I called the Standard bank contact centre they told me it was incompatible with IOS, Waste of R9 on a call, this may still be the problem.
After receiving so many emails stating how good the app is, for me it has just been a waste of My time. I am deleting the app
IT IS SO FRUSTRATING WHEN THE TECHNOLOGY DOESN’T WORK, BUT THE MARKETING STILL GOES ON.
I tried linking my card/account again - it said “this card is already linked please link another card”. Still no accounts show.
I am using it on Apple IOS.
When I first loaded the app a few months ago, it would not work, so I called the Standard bank contact centre they told me it was incompatible with IOS, Waste of R9 on a call, this may still be the problem.
After receiving so many emails stating how good the app is, for me it has just been a waste of My time. I am deleting the app
IT IS SO FRUSTRATING WHEN THE TECHNOLOGY DOESN’T WORK, BUT THE MARKETING STILL GOES ON.
PJ
Peter J's update05 Oct 2021, 07:54
Reviewer Update
It has been nearly 2 weeks now and the app is still not working properly?? No personal accounts show.
I tried linking my card/account again - it said “this card is already linked please link another card”. Still no accounts show.
I am using it on Apple IOS.
When I first loaded the app a few months ago, it would not work, so I called the Standard bank contact centre they told me it was incompatible with IOS, Waste of R9 on a call, this may still be the problem.
After receiving so many emails stating how good the app is, for me it has just been a waste of My time. I am deleting the app
IT IS SO FRUSTRATING WHEN THE TECHNOLOGY DOESN’T WORK, BUT THE MARKETING STILL GOES ON.
I tried linking my card/account again - it said “this card is already linked please link another card”. Still no accounts show.
I am using it on Apple IOS.
When I first loaded the app a few months ago, it would not work, so I called the Standard bank contact centre they told me it was incompatible with IOS, Waste of R9 on a call, this may still be the problem.
After receiving so many emails stating how good the app is, for me it has just been a waste of My time. I am deleting the app
IT IS SO FRUSTRATING WHEN THE TECHNOLOGY DOESN’T WORK, BUT THE MARKETING STILL GOES ON.