SG
Sarel G

1 reviews | Active since Mar 2015

20 Feb 2019, 12:06

Standard Bank App

I have been with Standard Bank for just on 40 years now with few problems. Lately I am having a major problem with internet banking App. For the past 3 weeks there has been numerous updates of the App. Since the first update I can not log into the App. It just shows an error message "Something went wrong. Please try again later" This has been going on for 3 weeks now and I have even had their IT department to help but they cannot. All that gets said to me is that it is the App. Why can't Standard Bank get their App sorted out. I am not the only person that this is happening to. Many people are complaining that this was not an upgrade but rather a downgrade. I am fed up now that I need to get to a PC to do internet banking and not phone banking. Standard Bank makes millions every year but they cannot get a simple App to work. Looks like they want their customers to join the other banking groups

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Replies (2)
Standard Bank
Standard Bank's reply20 Feb 2019, 15:19
Official
Dear Sarel 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre 

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SG
Sarel G's update21 Feb 2019, 10:53
Reviewer Update
Dear Standard Bank Please could you tell me when this problem will be resolved