STANDARD BANK APP

I had a problem with the password on my APP. I then attempted to reset the password, which gave me an error "credentials do not match". I contacted the call centre 07/11/2017 REF: ********** 632 who then advised me that my card number does not match login details of the APP. So why is the APP linked to a card, instead of being linked to your clients account? The card I am currently using has been replaced so they will be required to d-link the old card and add the new. Today 09/11/2017 I received a notification to confirm my new login. I logged in on my profile only to find that my beneficiaries are all gone. I contacted the call centre again today only to be told that any personal beneficiaries are to be re-loaded by the customer. Wow what appalling service? This is the reason why the APP is available, to ensure that your client's don't need to continuously waste airtime contacting your call centre or going into the branch. I am definitely moving my accounts, one cannot provide such pathetic service to your clients.