Standard Bank, anything but simpler better faster.

I have been banking with Standard Bank got over 10 years. I also have a bond with them and my insurance. I have experienced the worst service imaginable and have given them countless chances to improve their service but I've had enough. About 8 years ago there was ********** activities on my account , they did an investigation and came back with nothing. I was unable to pick this up because they always have a problem sending me updates when money comes in or goes out of my account. And to date is has not been rectified. I still don't know how much is in any of my accounts because again I am not recieving updates. I even went into the branch where they reset the updates yet it still does not work. This masked it very easy for anybody to take out funds without the amount holder being aware. When I head insurance claims absolutely nobody was able to help me the manager could only offer me a sorry. They have no regard for their customers. I am going to move my account and bond and I maybe a small customer but when all the customers continue to receive or should I say not receive service they are going to lose many clients. Moving backwards fast should be their slogan. Its certainly not simpler better or faster. I decided to write this review after giving them a decade of chances and seeing no change.