1 reviews | Active since Oct 2011
Standard bank and Ucounts HEADACHE
<p>Around March this year, I was enticed to move to the next tier as i only need 1 (one) tiering point. i followed the advice in the Ucounts newsletter and opened up one of the accounts suggested. To cut a long story short...there has been a cacophony of errors on both ucounts and standard bank. Investments were not opened and i missed the deadline. The one that was opened did not add to my tiering points as i had the maximum allocated for that category (i was expect to know this). This is misleading and entices cutomers to make investments that donot give them tiering advantage. I finally opened up another investment account and its been a week since my case "is under investigation". I have been struggling to get tothe next tier from APRIL 2016 and this will benefit the bank more than myself: Ucount Card no: ********** 1.</p> <p>I have followed up and queued in a branch a few times to get things sorted out...not much fun for a private client.</p>
Good day Thavan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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********** (fax)
**********
Good day Thavan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Thavan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Thavan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Mr Moodley
We appreciate the fact that you drew our attention to this incident, and thank you for your comments.
This is with reference to your complaint we have received n Hello Peter, with regards to your UCount tiered points.
I have engaged the line manager responsible for the relevant business unit for her input on the problem you are experiencing at present.
She has confirmed that one of our specialised consultants has contacted you on the developments of your complaint.
I apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
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Good day Mr Moodley
We appreciate the fact that you drew our attention to this incident, and thank you for your comments.
This is with reference to your complaint we have received n Hello Peter, with regards to your UCount tiered points.
I have engaged the line manager responsible for the relevant business unit for her input on the problem you are experiencing at present.
She has confirmed that one of our specialised consultants has contacted you on the developments of your complaint.
I apologise for the undue frustration, and for any inconvenience caused in the matter. This is not the type of impression we want to create with our customer service standards.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
| Busiswe Moilwe |
| Complaint Resolution Specialist: Private and Business Banking |
| Complaints Resolution Centre|
|Standard Bank Centre | 6 Simmonds Street | Johannesburg 2001 |
|***