Standard Bank and their pathetic call centre

Is it just me, or is it that Standard Bank's call centre never reachable? The only time I seem to hear from this bank is when they want to sell one of their over priced products. I am so sick of holding on the line and waiting. They do not even have some form of letting you know the time period which you will be holding the line for. Let's not even get started on their incapable agents on the rare events that you do get through. Standard bank- you need to up your service delivery game because your services are appalling.