1 reviews | Active since Sept 2016
Standard Bank and their interest rates
<p>I app**** for a Standard Bank home loan around this time last year, for a house that was yet to be built. In May 2016 the construction was completed and I moved in in June 2016. Now the problem is: The loan was approved for R642 000 over 30 years with an interest rate of 10.85%, the installment was going to be R6 041.26 on the quote that I signed. When I moved in, suddenly my installment was now R8 034.01, That is an increase of almost R2000. When I called the bank to enquire about this, I was told that interest rates have gone up since I accepted the quote. I know they have gone up, but not by that much. My interest rate went from 10.85% to 14.7% in less than a year. Standard Bank is really taking me for a ride.</p> <p> </p> <p>I complained about this and a lady by the name of Thembi Magadla was attending to my complaint, she asked me to email her the initial quote and she never got back to me.</p>
Good day Nelisiwe Quinny Makhubela
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Nelisiwe Quinny Makhubela
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Nelisiwe Quinny Makhubela
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Nelisiwe Quinny Makhubela
Thank you for allowing us an opportunity to address your complaint.
We value your feedback and continuous support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
So your resolution specialist did attend to my complaint and told me that a mistake was made in the capturing of my information and that it has since been fixed/resolved. Indeed the installment has gone back to normal, but now the issue is that your people do not want to refund me all the extra money that was debitted from account. I called in last week (02 November 2016) to ask for the refund and I was told to write a letter and send it to ********** and my request will be attended to in 4 working days. 4 working days has passed, I call again today and this lady tells me that they cannot refund me because it was interest, interest cannot be refunded back into my account, it will be refunded to the bond account. How? becuase it was debited from MY account? That is money I had other plans for but you people took it and now I cannot get it back. mabaka aka a eme nou coz of your incompetence??? No Standard Bank, you should learn to treat customers fairly, when you took my money it was all fun, now I must jump through hoops to get it back???
So your resolution specialist did attend to my complaint and told me that a mistake was made in the capturing of my information and that it has since been fixed/resolved. Indeed the installment has gone back to normal, but now the issue is that your people do not want to refund me all the extra money that was debitted from account. I called in last week (02 November 2016) to ask for the refund and I was told to write a letter and send it to ********** and my request will be attended to in 4 working days. 4 working days has passed, I call again today and this lady tells me that they cannot refund me because it was interest, interest cannot be refunded back into my account, it will be refunded to the bond account. How? becuase it was debited from MY account? That is money I had other plans for but you people took it and now I cannot get it back. mabaka aka a eme nou coz of your incompetence??? No Standard Bank, you should learn to treat customers fairly, when you took my money it was all fun, now I must jump through hoops to get it back???