Standard bank and their incompetence!

I contacted standard bank in order to close my bank account from the UK. I was told to send a physical letter to a certain branch and it would be done (this was in December). I didn't hear anything from them and my app was still working. I then contacted them via Facebook because they wouldn't respond or be helpful via email. I was then helped on Facebook and told to email a letter to a certain email address (you'd think they would have told me this from the beginning and not wasted my time and money sending a physical letter). I received an email to say that I'd receive feedback on the account closure. I still paid January's monthly fee! My account still hasn't been closed, I still haven't been contacted and my account shows that I owe R100. They aren't going to get this because its 2 months later and still no closure of account. I shouldn't have to pay for the incompetence of others. I've emailed again but probably won't get anything back! Let's be real!