TL
Taryn L

1 reviews | Active since Jun 2023

28 Jun 2023, 20:10

STANDARD BANK AND THEIR HORRIBLE CUSTOMER SERVICE

STANDARD BANK IS THE WORST BANK EVER AND THEIR CUSTOMER SERVICE IS HORRIBLE!

I have been fighting with this bank for years and years now! How am I paying for something that they cannot find physical evidence as why I need to be paying for it?

I went into the branch and then get told they can't help me and I need to phone or email. My emails get completely ignored. I phone and I get transferred from one person to the next.

I called this week, put my ID in and wait on the line, only for the person to answer and then I go straight to the "rate my service" section. WHAT THE HELL IS THAT?

WHY HAS YOUR SERVICE NOT IMPROVED? HOW IS THE CUSTOMER SERVICE SO HORRIBLE?

IF ANYONE IS THINKING OF JOINING STANDARD BANK? PLEASE DON'T! TO TRUST SOMEONE WITH YOUR HARD EARNED MONEY AND THEY DO THIS IS JUST HORRIBLE!!!

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Replies (1)
Standard Bank
Standard Bank's reply28 Jun 2023, 22:05
Official
Dear Taryn
 
Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards,
Standard Bank Hello Peter Team 
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