Standard bank and their games

I have a bizarre kind of unusual experience with standard bank. On the 18th December 2019 I report a ***** happened on my account after noticing unusual types of transactions happened on my account after not finding my cards on the 16th. I then go to the East London branch to print my bank statement the same 18th and pick up all the unusual transactions. I then ask the consultant to put me through ***** division. I speak to a guy who also picks up the unusual trend of transactions. We go together picking them up on the bank statement while he gives times of those transactions. He verified all the transactions and gave me a case reference number that can't seem to remember where I wrote it (id#***) then ordered a new card that was to be sent to mdantsane brach. This telephone agent advised that he was to send this case to claims division then I shall hear from standard bank after 3 to more days. I heard nothing from them until January 2020. That's when I decided to pick up my fone and called them on the 7th January 2020. Yet was told my case wasn't captured and then was told to wait another more time 3 weeks this time. Yet on Sunday of the 19th January 2020 a lady called about an outcome of my case but unfortunately was driving from Joburg to home Mdantsane and then she advised me to call back the following day. But unfortunately I got so busy till Thursday then when I called some Darrell guy tells me to give me the same details I've since given in December 2019 I tell him to go to hell and dropped the call. I call again a guy called Griffin tells me the details of my case and now this ones ask me the details of the events how my card got separated from me. And yet says to me they can only finalize the case once I've given him such details but I did gave such naratively from day one. It's like he's implying they'll hold finalization of my case until I repeat myself to him yet says this after I've told him this was not supposed to happen in their watch in the first place if they were doing their job diligently. Because they were supposed to pick up my card was used unusually and with frequency of such transactions. I then told him I'll go somewhere where I can get my help as they seem to be playing games with me toying with emotions with such a loss I incurred of close to R3000.