Standard Bank and their ***** Division need a SERIOUS WAKE-UP CALL

My purse was ****** in August, I reported the matter the same day and blocked my cards, unfortunately not before they had managed to access my Credit Card. The absolute frustration I've had over the last month trying to deal with Standard Bank ***** Division and Customer Service (of which there is NONE) has left me with high blood pressure. Not only have I as the client had to constantly request feedback but I keep getting harassed by them advising that my "account is in excess" - OF COURSE THE ACCOUNT IS IN EXCESS - YOU LET THE ********** EXCEED MY CREDIT LIMIT and the lack of communication between departments is absolutely SHOCKING.