JJ
Jacob J
1 reviews | Active since Feb 2019
05 May 2025, 13:23
Standard Bank and the Lotto don’t mix. Save your money.
I bought a lotto ticket and got a little lucky…and then. Nothing. No auto payout. If you dial the number from the SMS you received with your purchase (and reference number) you reach a general main menu. After 14mins of transfers and holding on you are transferred back to the main menu.
Using the app chat is better, they understand the issue but can’t help you. They give a number to dial which also transfers you to the next centre. I’ve been on hold for roughly 20mins now. Calling it quits in 1 min.
First mistake was buying a ticket. Second mistake was using Standard Bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
05 May 2025, 13:24Dear Jacob J,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 13:24
Official
Dear Jacob J,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 May 2025, 16:31We would like to thank you for taking our call.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 May 2025, 16:31
Official
We would like to thank you for taking our call.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
JJ
Jacob J's updateReviewer Update
15 May 2025, 11:12In summary, the issue was resolved by Ithuba.
The call with Standard Bank (mentioned above) didn’t really work as I wasn’t prepared to share personal details to verify me (rule of thumb if you are not the one who made the call) and they can’t continue until I do. And they have no system in place to verify via the app or give me an extension/reference to use when I call Standard Bank.
In the end, I tried the chat option again and this time someone recommended that I contact Ithuba directly. They were responsive and looked into the matter.
The call with Standard Bank (mentioned above) didn’t really work as I wasn’t prepared to share personal details to verify me (rule of thumb if you are not the one who made the call) and they can’t continue until I do. And they have no system in place to verify via the app or give me an extension/reference to use when I call Standard Bank.
In the end, I tried the chat option again and this time someone recommended that I contact Ithuba directly. They were responsive and looked into the matter.
JJ
Jacob J's update15 May 2025, 11:12
Reviewer Update
In summary, the issue was resolved by Ithuba.
The call with Standard Bank (mentioned above) didn’t really work as I wasn’t prepared to share personal details to verify me (rule of thumb if you are not the one who made the call) and they can’t continue until I do. And they have no system in place to verify via the app or give me an extension/reference to use when I call Standard Bank.
In the end, I tried the chat option again and this time someone recommended that I contact Ithuba directly. They were responsive and looked into the matter.
The call with Standard Bank (mentioned above) didn’t really work as I wasn’t prepared to share personal details to verify me (rule of thumb if you are not the one who made the call) and they can’t continue until I do. And they have no system in place to verify via the app or give me an extension/reference to use when I call Standard Bank.
In the end, I tried the chat option again and this time someone recommended that I contact Ithuba directly. They were responsive and looked into the matter.
Standard Bank's replyOfficial
15 May 2025, 15:55We are glad to hear that you found the assistance you needed.
Completing the authentication process is crucial for ensuring the safety and security of your account.
If you have any questions or need help with the verification process, feel free to contact us.
Thank you for your cooperation in keeping your account secure.
Kindest regards,
Standard Bank Hello Peter Team
***
Completing the authentication process is crucial for ensuring the safety and security of your account.
If you have any questions or need help with the verification process, feel free to contact us.
Thank you for your cooperation in keeping your account secure.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 May 2025, 15:55
Official
We are glad to hear that you found the assistance you needed.
Completing the authentication process is crucial for ensuring the safety and security of your account.
If you have any questions or need help with the verification process, feel free to contact us.
Thank you for your cooperation in keeping your account secure.
Kindest regards,
Standard Bank Hello Peter Team
***
Completing the authentication process is crucial for ensuring the safety and security of your account.
If you have any questions or need help with the verification process, feel free to contact us.
Thank you for your cooperation in keeping your account secure.
Kindest regards,
Standard Bank Hello Peter Team
***