Standard bank and TCF are not related ....Cellphone banking app is the worst Nightmare

Yet again another purchase made on your cellphone app and i get slapped with an invalid code when purchasing an electricity voucher

I purchased a electricity voucher ref number V*** today and it says invalid voucher number when entering it into the meter

I then call your contact center and speak to Aubrey in the ***** division and he assured me that it should take about a minute before my call gets answered guess what i waited and waited and waited until my airtime ran out

So now i ask the question in terms of TCF is this fair who will be refunding me for the airtime voucher purchased and please do not blame it on the COVID pandemic .Then I ask myself the question why is it that your cellphone banking app is becoming an inconvenience as you take the monies from my account and it seems somewhere along the audit process of your vouchers being issued there seems to be a stuff up. This is the second time in 2 weeks I am getting **** service

Please can you attend to this matter asap as I will be airing this on all social media platforms where I have a following of over 5000 followers

I need someone to get back to me to confirm if my airtime will be refunded and please you need to get someone to train your call center agents about the TCF procedures

I cant believe that I am sitting here and typing out another message due to disgusting service received from Standard Bank

I will make my means to open up an account elsewhere as you have just lost a customer

And NO i do not want an automated response to this mail I need answers

Standard Bank and and TCF are not related

I will await a response from someone senior and please dont give me the 24- 48 turnaround story cause I just had enough of this ****py service