STANDARD BANK AND STANDARD BANK MOBILE SUC****

I was contacted by Standard Bank Mobile to port my number to them. It looked like a good deal so I ordered the sim card and I ported the number. Standard Bank Mobile was unable to activate the sim card. After +/- 2 to 3 days off no cell connection I told Standard Bank Mobile to cancel my contract. This was done by Mandla Sithole and I was assured via Facebook messages and telepathically that I will not be charged anything for this entire situation. Yesterday 21/03/2019 a debit order went off my account for Standard Bank Mobile. I have now been on the phone to them for 28 minutes and have not been able to resolve the problem