BP
Brogan P

1 reviews | Active since Mar 2013

06 May 2023, 10:46

STANDARD BANK AND SAMSUNG PAY - MONEY ****** OUT OF MY CREDI CARD ACCOUNT

Distusted with service from Standard Bank and Samsung. I had a large amount stollen out of my credit card account with them (so actually not my money in the first place) ,for which I was not informed about via email, phone call or sms. I informed Standard bank after I noticed my account had been maxed out. Their response was that Samsung and "Samsung Pay" is at fault as there are not security protocols in place. I am now sitting with a crippling debit because of the lack of security. I am moving banks now as I am scared more money get taken out. NO SECURITY WHAT SO EVER WITH STANDARD BANK AND SAMSUNG. Please be aware of this already known issue (standard bank knows of this problem and has done nothing about it).

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Replies (3)
Standard Bank
Standard Bank's reply06 May 2023, 11:00
Official
Dear Brogan

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards 
Standard Bank Hello Peter Team 
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BP
Brogan P's update06 May 2023, 11:07
Reviewer Update
This matter has been going on for about three months now, supposedly in the right hands for it to be sorted out. All that being said the same outcome is reached where I am the one seen at fault. Which I am not at fault
Standard Bank
Standard Bank's reply06 May 2023, 11:11
Official
Good Day Brogan

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Warm Regards
Standard Bank Hello Peter Team
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