Standard bank and POOR/non existant service delivery

Standardbank lives under the illusion that a bank is a faceless operation, dealing with faceless human beings, over a pay as you go telephone to an 086 # that has no benefit in a cellphone world, where faceless clients talk to an unreachable call center, staffed with dump clueless staff, listening to a ********** piped tune spiced up with "we are experiencing high call volume blablabla" for hours. When you get past the lady in the box menu ending at the wrong "counter" having to spend another hour hanging on after being transfered (just to be cut off) you fail the security test because they ask unanswerable questions Now your account is locked and you have to go to a branch. When one do get to a branch attendant, the attendant calls the same dumb call center listening to the same ********** piped tune spiced up with the same "we are experiencing high call volume blablabl" for hours, If these Faceless human beings go to a branch (they have closed over 100 recently) they are expected to STAND (old faceless people included) in a cue reaching outside the door staring at empty work station (Standardbank is an all electronic bank cutting staff hence the empty workstations. Staff cost money) This is Saturday 29, 2020. At Northgate Mall branch (notorious for poor service) people are waiting now for 2.5 STANDING hrs and not yet attended to. GREAT stuff Standardbank I love it that you have such a poor view of the clients I recently needed to draw money at an ATM in a rural area The ATM was next to the CLOSED DOWN BRANCH where no money is available to remove the logos. One ATM out of service BUT I got my money in 5 minutes About 50 meters from me was the ATM of a young and very up-and-coming bank. The cue were 70 meters long. Told me something about Standardbank and closing branches. Ooo yes I did close my Company account with SB for more than just the above.