1 reviews | Active since Oct 2013
Standard Bank and Pick n Pay
I am extremely frustrated with the handling of this matter. I made a transaction with Pick n Pay, which I cancelled on my side. On my banking profile, the transaction shows that the funds were reserved and did not go through.
When I first contacted Standard Bank, I was advised to wait 5 working days for the funds to be released. I have now waited the required time, but I am being told a different story that the bank must now contact Pick n Pay and that it will take another 10 business days.
Pick n Pay has already confirmed that they released the funds back to my account, so I do not understand why I am being taken from pillar to post for a transaction that was cancelled. Please can this matter be resolved urgently and the reserved funds released to my account immediately, or provide a clear explanation as to why this has not yet been done.
Now after waiting the full 5 days, I am being told that I need to go to Pick n Pay and call the bank while I’m there. This does not make sense. As the bank, you should be able to see that the funds were never processed by the merchant and should therefore release the reserved amount back into my account.
It is extremely frustrating that I now have to go back and forth between the bank and the store for a transaction that was cancelled and never completed. I expected this issue to be resolved after the 5-day waiting period, not to be given additional steps that inconvenience me further.
Now after waiting the full 5 days, I am being told that I need to go to Pick n Pay and call the bank while I’m there. This does not make sense. As the bank, you should be able to see that the funds were never processed by the merchant and should therefore release the reserved amount back into my account.
It is extremely frustrating that I now have to go back and forth between the bank and the store for a transaction that was cancelled and never completed. I expected this issue to be resolved after the 5-day waiting period, not to be given additional steps that inconvenience me further.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you. K
indest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you. K
indest regards
Standard Bank Hello Peter Team
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