STANDARD BANK ***** AND NO HELP.

I am extremely frustrated with the service provided by Standard Bank. On Sunday, June 30th, I felt the need to check my Standard Bank app and discovered that on Saturday, June 29th, at 11:38, money was taken from my account under the reference "FP *FERRAG GOIANIA BRA." Not recognizing this transaction, I called the ***** line and was informed that it was indeed *****ulent. I was then transferred to the ***** department, where everyone was very helpful at the time.

I explained to the representative that I have bills to pay, such as medical aid and other accounts, and that I need this matter resolved as quickly as possible. I was given a reference number, my account was closed, and a new card was ordered. However, that was the last bit of assistance I received.

Yesterday, I received a message saying: "Standard Bank: Dear Client, we are investigating your ***** case 2024-*********. Thank you for your patience. We will contact you as soon as the investigation is complete." Frustrated, I called the Standard Bank ***** line on both numbers I could find, only to be on hold for over 16 minutes each time.

The level of incompetence is astonishing. I have never entrusted anyone with my banking details, and I have been cautious by using generic cards when necessary and transferring money out as soon as I finish using the card.

If this situation continues, I will have to find other means of resolving the issue. Working hard to earn money only to have it taken is not a situation anyone should go through. Additionally, Standard Bank no longer sends transaction notifications, so how can one know what’s happening with their account unless they manually check?

I am honestly so upset and confused about what to do next. My medical aid provider is calling me for payment, and my other accounts need to be settled.