tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

11 Sept 2023, 08:22

Standard Bank and Nimble TAKING AWAY MONEY OVER AND ABOVE AGREEMENTS

Standard Bank

Took Money via debit for my loan account this past week when they shouldn’t have

They have handed over my loan account to nimble

Nimble and I have engaged and set times and amounts to be paid which I have adhered to

I made good on those arrangements and then Standard Bank still debited

The debit was supposed to be removed upon Nimbles take over of my account

Money came into my account and Standard took it above am beyond the payment arrangements

When I deal with Standard they say nimble is handling to account

I adhere to agreements with Nimble and still Standard Bank debits at will when money enters into my account that I NEED TO LIVE OFF

Called Standard Bank 3 days ago to reverse as I am now in a situation

3 days later that money has not been reversed

It’s not acceptable Standard Bank say the accounts handed over but they are actively debiting me beyond the nimble agreements

I need that Money debited NOW IT MUST BE REVERSED

STANDARD YOUR BUSINESS ETHIC IS SHOCKING

0
Replies (1)
Standard Bank
Standard Bank's reply11 Sept 2023, 08:27
Official
Dear Tyler

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency as we have noted that you previously submitted a complaint. 

We will be taking a closer a look and will get back to you shortly. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
***